SAP CRM Training Course Details

• SAP CRM 7.0 – Training and practice on the latest version of SAP CRM.
• Instructor profile: Platinum consultant with more than 13 years experience in SAP including 8 years in SAP CRM. Project implementation experience in Big 4 consulting companies. Live CRM 7.0 project experience.
• Real Life business scenarios and Case studies included.
• Additional instructor support for practice and exercises.
• Authorized Version of SAP CRM 7.0 IDES system for 24 hours practice.
• Online and In class trainings with high end facilities.
• Expert advice for resume building and interview skills.
• Preparation support and guidance for SAP CRM certification exam conducted by SAP.
• Proactive placements with direct clients or tier 1 & II vendors.

SAP CRM: Overview of SAP CRM Solution

• Introduction
• Fundamentals and architecture of SAP CRM
• SAP CRM Marketing
• SAP CRM Web Channel (E-Commerce)
• SAP CRM Sales
• SAP CRM Interaction Center
• SAP CRM Service
• Implementation & operation of SAP CRM

Base Customizing:

• CRM basic data:
• Account Management
• Organizational model
• Product master
• Customizing settings for each object
• CRM business transactions
• Overview of generic functions in business transactions
• Customizing for these objects
• Process control and determination
• Partner determination
• Actions

CRM Sales:

• Introduction to sales scenarios
• Activity management in SAP CRM Sales
• Opportunity management and pipeline performance management
• Copy control
• Quotation management
• Order management

SAP CRM WEB UI Customization

• Introduction to Web UI User personalization
• Introduction to Web UI configuration
• Detailed configuration of WEB UI
• Integration of CRM Web UI and BI reports

CRM Interaction Center Web Client

• IC Agent functions
• IC Marketing and Sales
• IC Service
• IC Web Client functions and profiles
• Communication Architecture
• Agent Inbox

CRM Service:

• Installed base management: - Installations - Individual objects
• Service order processing
• Complaints and returns processing
• Warranty Management
• Case Management

Project Methodology:

• Real time Business Scenario
• ASAP Roadmap
• Real time Business Process Procedure
• Best Practices
• Solution Manager Overview
• Project Templates